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【简答题】
Telephone Message
From: (9) To: (10)
Name of the caller’s company: (11)
Problem: Something is wrong with a machine whose model is: (12) , which was bought about (13) ago. No (14) has been sent to the customer.
Ways to solve the problem: Send a service operator on Wednesday at (15) in the afternoon together with some instruction.
15（）
Telephone Message
From: (9) To: (10)
Name of the caller’s company: (11)
Problem: Something is wrong with a machine whose model is: (12) , which was bought about (13) ago. No (14) has been sent to the customer.
Ways to solve the problem: Send a service operator on Wednesday at (15) in the afternoon together with some instruction.
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【多选题】提问资料三： 一星期后，求助者按照约定的时间来到心理咨询室。 咨：上次咨询我对你的问题有了大概的了解，你希望我能在哪方面为你提供帮助呢 求：快期末考试了，这是大学里的最后一次考试了，如果考不好，会影响到毕业分配，可我现在一点也看不下书，一想到考试我就紧张。 咨：你希望我为你做些什么 求：我想你如果能让我顺利通过考试就太好了。 咨：我不是你的老师，不出题，也不判卷，我也不可能替你考，我怎么帮你呢 求...
A.
认知方面
B.
行为方面
C.
情绪方面
D.
意志方面
【多选题】该求助者的MMPI测试结果如下： 34 Pd 37 L(说谎) 27 Mf(男性女性倾向) 60 F(多或稀少回答) 27 Pa(妄想) 51 K(校正装好和装坏的量表) 64 Pt(精神哀弱) 72 ...
A.
Hs、Hy
B.
Mf、Si
C.
D.Pt
D.
D.Pt
【单选题】When the next brochure is printed, it will（）
A.
have an improved design.
B.
include a new product.
C.
contain extra information.
【单选题】What will they do about the problem with Johnson’s（）
A.
Send them a letter.
B.
Check every order.
C.
Contact other suppliers.
【单选题】Who will be most interested in this article（） A．Economists. B．Retailers. C．Marketing managers.
A.
FACTORS THAT INFLUENCE BUYING BEHAVIOR
B.
Throughout the buying process, various factors may’ influence a buyer’s purchase decision. An awareness of these factors and consumer preferences enables companies to appeal to the group most likely to respond to its products and services. Some of these factors include the following.
C.
CULTURE. The culture and subcultures we belong to shape our values, attitudes, and beliefs, and they influence the way we respond to tike world around us. Understanding culture is therefore an increasingly important step in international business and in marketing in diverse countries such as the United States.
D.
SOCIAL CLASS. In addition to being members of a particular culture, we also belong to a certain social class — upper, middle, lower, m’ somewhere in between. In general, members of various classes enjoy different activities, buy different goods, shop in different places, and react to different media.
E.
REFERENCE GROUP. A reference group consists of people who have a good deal in common—family members, friends, co-workers, fellow students, teenagers, sports enthusiasts, music lovers, computer buffs. We are all members of many such reference groups, and we use the opinions of the appropriate group as a benchmark when we buy certain types of products or services. For example, shopping malls are today losing what has long been their most faithful audience — teens. That’s because Generation Xers (those born between 1965 and 1978) think that malls are for parents and that malls have too many rules. So some retailers like Urban Outfitters and Tower Records refuse to open stores in most malls.
F.
SELF-IMAGE. The tendency to believe that "you are what you buy" is especially prevalent among young people. Marketers capitalize on our need to express our identity through our purchases by emphasizing the image value of products and services. That’s why professional athletes and musicians are frequently used as product endorsers—so that we incorporate part of their public image into our own self-image. After all, doesn’t everyone want to "be like Mike Jordan"
G.
SITUATIONAL FACTORS. These factors include events or circumstances occurring in our lives that are more circumstantial in nature. For example, you have a coupon, you’re in a hurry, it’s Valentine’s Day, it’s your birthday, you’re in a bad mood, and so on. Situational factors influence our buying patterns.
【单选题】There are two sorts of people in the world, who with equal degrees of health, and wealth, and the other comforts of life, become, the one happy, and tile other miserable. This arises very much from th...
A.
They are often born with this disagreeable nature.
B.
They focus on the inconveniences of things.
C.
They often offend others.
D.
They are not popular in social occasions.
【单选题】38（） A．from B．between C．until
A.
THE BIG NUMBER
B.
The country’s demand for telephones, mobile phones, faxes and the Internet is growing at an increasingly fast rate. In fact, it is growing (29) quickly that our telephone numbering system needs re-organizing (30) some major changes will have to (31) made.
C.
These changes, (32) , will make the system simpler and easier to use. It is (33) an important task that all the UK phone companies are working together to make (34) changes. The changes will (35) only make hundreds of millions of new numbers, but they will (36) bring order and flexibility to the system for years to come.
D.
(37) main changes are due to happen (38) now and the year 2006, which will give you (39) of time to prepare. You will find details of the number changes on our website, (40) you can visit any time at www. numberchange, org, or call our free phone helpline on 800—820—7713.
【多选题】针对这一案例，心理咨询师为他进行了SCL-90、MMPI测试。 该求助者的SCL-90测试结果如下： 躯体化2.3 强迫2.9 人际敏感1.5 抑郁2.2 焦虑2.7 敌对1.3 恐怖2.3 偏执1.4 精神病性1.8 其他1.7 根据测试结果判断，该求助者存在的心理问题是( )。
A.
焦虑
B.
抑郁
C.
恐惧
D.
强迫
【单选题】How does the man feel about moving offices（）
A.
Confident.
B.
Anxious.
C.
Disappointe
相关题目：
【多选题】提问资料三： 一星期后，求助者按照约定的时间来到心理咨询室。 咨：上次咨询我对你的问题有了大概的了解，你希望我能在哪方面为你提供帮助呢 求：快期末考试了，这是大学里的最后一次考试了，如果考不好，会影响到毕业分配，可我现在一点也看不下书，一想到考试我就紧张。 咨：你希望我为你做些什么 求：我想你如果能让我顺利通过考试就太好了。 咨：我不是你的老师，不出题，也不判卷，我也不可能替你考，我怎么帮你呢 求...
A.
认知方面
B.
行为方面
C.
情绪方面
D.
意志方面
【多选题】该求助者的MMPI测试结果如下： 34 Pd 37 L(说谎) 27 Mf(男性女性倾向) 60 F(多或稀少回答) 27 Pa(妄想) 51 K(校正装好和装坏的量表) 64 Pt(精神哀弱) 72 ...
A.
Hs、Hy
B.
Mf、Si
C.
D.Pt
D.
D.Pt
【单选题】When the next brochure is printed, it will（）
A.
have an improved design.
B.
include a new product.
C.
contain extra information.
【单选题】What will they do about the problem with Johnson’s（）
A.
Send them a letter.
B.
Check every order.
C.
Contact other suppliers.
【单选题】Who will be most interested in this article（） A．Economists. B．Retailers. C．Marketing managers.
A.
FACTORS THAT INFLUENCE BUYING BEHAVIOR
B.
Throughout the buying process, various factors may’ influence a buyer’s purchase decision. An awareness of these factors and consumer preferences enables companies to appeal to the group most likely to respond to its products and services. Some of these factors include the following.
C.
CULTURE. The culture and subcultures we belong to shape our values, attitudes, and beliefs, and they influence the way we respond to tike world around us. Understanding culture is therefore an increasingly important step in international business and in marketing in diverse countries such as the United States.
D.
SOCIAL CLASS. In addition to being members of a particular culture, we also belong to a certain social class — upper, middle, lower, m’ somewhere in between. In general, members of various classes enjoy different activities, buy different goods, shop in different places, and react to different media.
E.
REFERENCE GROUP. A reference group consists of people who have a good deal in common—family members, friends, co-workers, fellow students, teenagers, sports enthusiasts, music lovers, computer buffs. We are all members of many such reference groups, and we use the opinions of the appropriate group as a benchmark when we buy certain types of products or services. For example, shopping malls are today losing what has long been their most faithful audience — teens. That’s because Generation Xers (those born between 1965 and 1978) think that malls are for parents and that malls have too many rules. So some retailers like Urban Outfitters and Tower Records refuse to open stores in most malls.
F.
SELF-IMAGE. The tendency to believe that "you are what you buy" is especially prevalent among young people. Marketers capitalize on our need to express our identity through our purchases by emphasizing the image value of products and services. That’s why professional athletes and musicians are frequently used as product endorsers—so that we incorporate part of their public image into our own self-image. After all, doesn’t everyone want to "be like Mike Jordan"
G.
SITUATIONAL FACTORS. These factors include events or circumstances occurring in our lives that are more circumstantial in nature. For example, you have a coupon, you’re in a hurry, it’s Valentine’s Day, it’s your birthday, you’re in a bad mood, and so on. Situational factors influence our buying patterns.
【单选题】There are two sorts of people in the world, who with equal degrees of health, and wealth, and the other comforts of life, become, the one happy, and tile other miserable. This arises very much from th...
A.
They are often born with this disagreeable nature.
B.
They focus on the inconveniences of things.
C.
They often offend others.
D.
They are not popular in social occasions.
【单选题】38（） A．from B．between C．until
A.
THE BIG NUMBER
B.
The country’s demand for telephones, mobile phones, faxes and the Internet is growing at an increasingly fast rate. In fact, it is growing (29) quickly that our telephone numbering system needs re-organizing (30) some major changes will have to (31) made.
C.
These changes, (32) , will make the system simpler and easier to use. It is (33) an important task that all the UK phone companies are working together to make (34) changes. The changes will (35) only make hundreds of millions of new numbers, but they will (36) bring order and flexibility to the system for years to come.
D.
(37) main changes are due to happen (38) now and the year 2006, which will give you (39) of time to prepare. You will find details of the number changes on our website, (40) you can visit any time at www. numberchange, org, or call our free phone helpline on 800—820—7713.
【多选题】针对这一案例，心理咨询师为他进行了SCL-90、MMPI测试。 该求助者的SCL-90测试结果如下： 躯体化2.3 强迫2.9 人际敏感1.5 抑郁2.2 焦虑2.7 敌对1.3 恐怖2.3 偏执1.4 精神病性1.8 其他1.7 根据测试结果判断，该求助者存在的心理问题是( )。
A.
焦虑
B.
抑郁
C.
恐惧
D.
强迫
【单选题】How does the man feel about moving offices（）
A.
Confident.
B.
Anxious.
C.
Disappointe
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