December 10th, 2006
Dear Sirs，
I know that your company has a reputation(声誉)for quality products and fairness toward its customers. Therefore, I’m writing to ask for a replacement for a lawn mower(割草机)．
I bought the mower about half a year ago at the Watchung Discount Center, Watchung, Nebraska. I’m enclosing a copy of a receipt for the mower.
A month after I bought the lawn mower, the engine failed, and it was repaired under warranty(保修期). So far, I have had the engine repaired four times．
Now the engine has broken down again．
I have already spent more than $300 on repairs, and I am beginning to seriously question the quality of your mowers．
I am requesting that you replace this mower with a new one．
I hope that you will live up to your reputation of the good customer service that has made your business successful.
Faithfully,
Rod Green
Letter of Complaint
Purpose of the letter: requesting a (46) for a lawn mower
Time of purchase: about (47) ago
Trouble with the machine: (48)
Times of repairs so far: (49)
Money spent on repairs: more than (50)
Letter of Complaint