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Complaining about faulty goods or bad service is never easy. Most people dislike a fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right. It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the owner in a large store. In a small store the assistant may also be the owner so you can complain directly. In a chain store ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only where you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And if you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper offers you a credit note to be used to buy goods in the same shops but you would rather have money say so. If you accept a credit note remember that later you will not be able to ask for your money. If the shopkeeper refuses to give you money, ask for advice from your Citizens’ Advice Bureau before you accept a credit note. In some cases the shopkeeper does not have to give you your money back -- if, for example, he changes an article simply because you don’t like it or it does not fit. He does not have to take back the goods in these circumstances.
When can you claim extra money ？
Complaining about faulty goods or bad service is never easy. Most people dislike a fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right. It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the owner in a large store. In a small store the assistant may also be the owner so you can complain directly. In a chain store ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only where you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And if you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper offers you a credit note to be used to buy goods in the same shops but you would rather have money say so. If you accept a credit note remember that later you will not be able to ask for your money. If the shopkeeper refuses to give you money, ask for advice from your Citizens’ Advice Bureau before you accept a credit note. In some cases the shopkeeper does not have to give you your money back -- if, for example, he changes an article simply because you don’t like it or it does not fit. He does not have to take back the goods in these circumstances.
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【单选题】某钢铁铸造公司，2009年发生以下业务： (1)签订材料采购合同，采购金额6500万元；签订以货易货合同，用库存的3000万元钢产品 A换取对方相同金额的钢产品B；签订销售合同一份，销售金额10000万元； (2)公司作为受托方签订甲、乙两份委托加工合同，甲合同约定：由委托方提供钢材(金额300万元)，受托方只提供辅助材料(金额30万元)，受托方另收取加工费40万元；乙合同约定：由受托方提供钢材(...
A.
1000
B.
1065
C.
1200
D.
550
【单选题】41（） A．average B．poor C．rich D．rich
A.
In 1959 the (41) American family paid $ 989 (42) a year’ s supply of food. In 1972 the family paid $1 311. That was a price (43) of nearly one-third.
B.
Every family has (44) this sort of experience. Everyone agrees that the cost of (45) a family has risen sharply. But there is less agreement (46) reasons for the rise are being discussed. Who is really (47)
C.
Many blame the farmers who (48) the vegetables, fruit, meat, eggs and cheese (49) stores offer for (50) . According to the U.S. Department of (51) , the farmer’s share of the $ 1 311 spent by the family in 1972 was $ 521. This was thirty-one percent (52) than the farmer had received in 1959.
D.
But farmers claim that this increase was very small (53) to the increase in their cost of (54) . Farmers tend to blame others for the sharp (55) in food prices. They particularly blame those who (56) the farm products after the products leave the farm. These (57) truck drives, meat packers, manufacturers of packages and other food containers, and the (58) of stores where food is sold. They are among the "middlemen" who stand (59) the farmer and the people who buy and eat the food. (60) middlemen the ones to blame for food price
【单选题】Improvization came into being when the blues singers （）. A．had song contests B．sang a new style of music C．sang new words D．made up the music as they played
A.
The blues was born on the Mississippi River Delta in the early 1900s. After the Civil War, the slaves were free but life was still not easy. They had to find new work. In the South, work camps were formed. Black people from these camps worked on farms and on building up the Mississippi River banks. During the week the people worked long and hard. They often lived alone, without their families, far from home. On the weekends, the workers got together at picnics or drinking places. Traveling black musicians with guitars entertained them. The musicians sang songs about the difficult life of the Workers. These songs were called the blues.
B.
If you have the blues it means you feel very sad. But blues songs were not always sad. Some of them were happy and many of them were funny.
C.
Early blues singers often had very interesting names like Blind Lemon Jefferson, Howlin Wolf. Sometimes the blues singers had song contests. Each singer sang new words or a new style of the blues song. They made up the music as they played. In this way they created new music. This is called improvisation (即兴演奏). Later, improvization became a very important part of jazz music.
D.
Blues began in the country in the South. As blacks moved into the big cities to work, the blues went with them. There, they sang about life in the cities. W.C. Handy, a black band leader from Memphis made the blues popular all over America. In 1914 he wrote the most famous blues song of all, "The St. Louis Blues.\
【单选题】September 20 Shop Hot.com 8794 Bellevue Plaza Anchorage, AK 98347 Phone: 800-298-0183 Dear Mr. Sanchez, Thank you for your call of September 19, in which you explained that you are interested in purch...
A.
More product information will be coming.
B.
The catalog has recently been changed.
C.
Warehouse orders are delayed.
D.
Product selection is expanding.
【单选题】A woman’s identity includes the following EXCEPT （）. A．what she thinks of herself as a person B．who she thinks she is C．what she thinks she can do D．what kind of chores she does in a family
A.
There are many aspects of the women’s liberation movement. Some women agree with all of the goals of women’s liberation. They want full equality with men in every aspect of life. In marriage, they want husbands and wives to share all of the work and responsibilities of a home and family. In work, they want women and men to have the same jobs and the same chance to succeed. They want women to be paid just as much as men are for the same work. Other women agree with some of the ideas of women’s liberation. They want the same pay if they hold the same job as a man. At home, however, they do not expect their husbands to share in the cleaning, cooking, and other household jobs.
B.
It is important to remember that the women’s liberation movement is not concerned only with concrete issues. The movement is also concerned with attitudes and beliefs. One example of this concern is the issue of a woman’s identity. A woman’s identity is what she thinks of herself as a person, who she thinks she is, and what she thinks she can do. Some women do not think they are capable of doing anything important, The women’s liberation movement would like to help these women improve their view of themselves. Mary women who are concerned with women’s liberation have taken jobs, have helped others, have raised healthy children, and have done many other things to contribute to their communities. They have shown that they are capable of being good leaders and of doing many important things.
【单选题】44（） A．earned B．pay C．expend D．had
A.
In 1959 the (41) American family paid $ 989 (42) a year’ s supply of food. In 1972 the family paid $1 311. That was a price (43) of nearly one-third.
B.
Every family has (44) this sort of experience. Everyone agrees that the cost of (45) a family has risen sharply. But there is less agreement (46) reasons for the rise are being discussed. Who is really (47)
C.
Many blame the farmers who (48) the vegetables, fruit, meat, eggs and cheese (49) stores offer for (50) . According to the U.S. Department of (51) , the farmer’s share of the $ 1 311 spent by the family in 1972 was $ 521. This was thirty-one percent (52) than the farmer had received in 1959.
D.
But farmers claim that this increase was very small (53) to the increase in their cost of (54) . Farmers tend to blame others for the sharp (55) in food prices. They particularly blame those who (56) the farm products after the products leave the farm. These (57) truck drives, meat packers, manufacturers of packages and other food containers, and the (58) of stores where food is sold. They are among the "middlemen" who stand (59) the farmer and the people who buy and eat the food. (60) middlemen the ones to blame for food price
【单选题】46（） A．that B．which C．in which D．when
A.
In 1959 the (41) American family paid $ 989 (42) a year’ s supply of food. In 1972 the family paid $1 311. That was a price (43) of nearly one-third.
B.
Every family has (44) this sort of experience. Everyone agrees that the cost of (45) a family has risen sharply. But there is less agreement (46) reasons for the rise are being discussed. Who is really (47)
C.
Many blame the farmers who (48) the vegetables, fruit, meat, eggs and cheese (49) stores offer for (50) . According to the U.S. Department of (51) , the farmer’s share of the $ 1 311 spent by the family in 1972 was $ 521. This was thirty-one percent (52) than the farmer had received in 1959.
D.
But farmers claim that this increase was very small (53) to the increase in their cost of (54) . Farmers tend to blame others for the sharp (55) in food prices. They particularly blame those who (56) the farm products after the products leave the farm. These (57) truck drives, meat packers, manufacturers of packages and other food containers, and the (58) of stores where food is sold. They are among the "middlemen" who stand (59) the farmer and the people who buy and eat the food. (60) middlemen the ones to blame for food price
【单选题】（） was proving a risky form of existence. A．Trying to get a lift B．Intel’s dominance C．An ill-tempered gorilla D．The support of computer makers
A.
It is a fair bet that more than half of the PCs bought this Christmas in America for less than $1 000 will have AMD rather than Intel inside. Not content with this seasonal miracle, Advanced Micro Devices is bidding to loosen Intel’s grip on the more profitable high end of the market too. It could well succeed.
B.
For most of its existence, AMD has lived in the shadow of the deal that it did with Intel in 1982. To power its PCs, IBM had decided to buy Intel’s new x-86 chips, but wanted a second supplier to keep Intel under control. Under the terms of the agreement, Intel got the contract, but had to share its intellectual property with the smaller AMD. Intel broke the arrangement, AMD started a lawsuit, and thus began nearly a decade of bitter legal battles between the two companies.
C.
The conflict misrepresented AMD’s business, absorbed management energy and weakened investor confidence. By selling cheap Intel clones(克隆产品), AMD staggered (蹒跚，摇晃) on, sometimes quite successfully, especially if Intel was late to market with a new product. But despite the support of computer makers complaining under Intel’s dominance, trying to get a lift on the back of an ill-tempered 8001b gorilla(大猩猩) was proving a risky form of existence.
D.
Eventually, under a settlement in 1995, AMD gave up any rights to Intel microcode. It was confident that its home-grown k5 would give Intel’s Pentium a run for its money, while a new $1.8 billion plant in Texas would meet demand and match Intel’s manufacturing skills. It did not. Design faults put the k5 more than two years behind the Pentium, and the Austin plant lay largely idle.
相关题目：
【单选题】某钢铁铸造公司，2009年发生以下业务： (1)签订材料采购合同，采购金额6500万元；签订以货易货合同，用库存的3000万元钢产品 A换取对方相同金额的钢产品B；签订销售合同一份，销售金额10000万元； (2)公司作为受托方签订甲、乙两份委托加工合同，甲合同约定：由委托方提供钢材(金额300万元)，受托方只提供辅助材料(金额30万元)，受托方另收取加工费40万元；乙合同约定：由受托方提供钢材(...
A.
1000
B.
1065
C.
1200
D.
550
【单选题】41（） A．average B．poor C．rich D．rich
A.
In 1959 the (41) American family paid $ 989 (42) a year’ s supply of food. In 1972 the family paid $1 311. That was a price (43) of nearly one-third.
B.
Every family has (44) this sort of experience. Everyone agrees that the cost of (45) a family has risen sharply. But there is less agreement (46) reasons for the rise are being discussed. Who is really (47)
C.
Many blame the farmers who (48) the vegetables, fruit, meat, eggs and cheese (49) stores offer for (50) . According to the U.S. Department of (51) , the farmer’s share of the $ 1 311 spent by the family in 1972 was $ 521. This was thirty-one percent (52) than the farmer had received in 1959.
D.
But farmers claim that this increase was very small (53) to the increase in their cost of (54) . Farmers tend to blame others for the sharp (55) in food prices. They particularly blame those who (56) the farm products after the products leave the farm. These (57) truck drives, meat packers, manufacturers of packages and other food containers, and the (58) of stores where food is sold. They are among the "middlemen" who stand (59) the farmer and the people who buy and eat the food. (60) middlemen the ones to blame for food price
【单选题】Improvization came into being when the blues singers （）. A．had song contests B．sang a new style of music C．sang new words D．made up the music as they played
A.
The blues was born on the Mississippi River Delta in the early 1900s. After the Civil War, the slaves were free but life was still not easy. They had to find new work. In the South, work camps were formed. Black people from these camps worked on farms and on building up the Mississippi River banks. During the week the people worked long and hard. They often lived alone, without their families, far from home. On the weekends, the workers got together at picnics or drinking places. Traveling black musicians with guitars entertained them. The musicians sang songs about the difficult life of the Workers. These songs were called the blues.
B.
If you have the blues it means you feel very sad. But blues songs were not always sad. Some of them were happy and many of them were funny.
C.
Early blues singers often had very interesting names like Blind Lemon Jefferson, Howlin Wolf. Sometimes the blues singers had song contests. Each singer sang new words or a new style of the blues song. They made up the music as they played. In this way they created new music. This is called improvisation (即兴演奏). Later, improvization became a very important part of jazz music.
D.
Blues began in the country in the South. As blacks moved into the big cities to work, the blues went with them. There, they sang about life in the cities. W.C. Handy, a black band leader from Memphis made the blues popular all over America. In 1914 he wrote the most famous blues song of all, "The St. Louis Blues.\
【单选题】September 20 Shop Hot.com 8794 Bellevue Plaza Anchorage, AK 98347 Phone: 800-298-0183 Dear Mr. Sanchez, Thank you for your call of September 19, in which you explained that you are interested in purch...
A.
More product information will be coming.
B.
The catalog has recently been changed.
C.
Warehouse orders are delayed.
D.
Product selection is expanding.
【单选题】A woman’s identity includes the following EXCEPT （）. A．what she thinks of herself as a person B．who she thinks she is C．what she thinks she can do D．what kind of chores she does in a family
A.
There are many aspects of the women’s liberation movement. Some women agree with all of the goals of women’s liberation. They want full equality with men in every aspect of life. In marriage, they want husbands and wives to share all of the work and responsibilities of a home and family. In work, they want women and men to have the same jobs and the same chance to succeed. They want women to be paid just as much as men are for the same work. Other women agree with some of the ideas of women’s liberation. They want the same pay if they hold the same job as a man. At home, however, they do not expect their husbands to share in the cleaning, cooking, and other household jobs.
B.
It is important to remember that the women’s liberation movement is not concerned only with concrete issues. The movement is also concerned with attitudes and beliefs. One example of this concern is the issue of a woman’s identity. A woman’s identity is what she thinks of herself as a person, who she thinks she is, and what she thinks she can do. Some women do not think they are capable of doing anything important, The women’s liberation movement would like to help these women improve their view of themselves. Mary women who are concerned with women’s liberation have taken jobs, have helped others, have raised healthy children, and have done many other things to contribute to their communities. They have shown that they are capable of being good leaders and of doing many important things.
【单选题】44（） A．earned B．pay C．expend D．had
A.
In 1959 the (41) American family paid $ 989 (42) a year’ s supply of food. In 1972 the family paid $1 311. That was a price (43) of nearly one-third.
B.
Every family has (44) this sort of experience. Everyone agrees that the cost of (45) a family has risen sharply. But there is less agreement (46) reasons for the rise are being discussed. Who is really (47)
C.
Many blame the farmers who (48) the vegetables, fruit, meat, eggs and cheese (49) stores offer for (50) . According to the U.S. Department of (51) , the farmer’s share of the $ 1 311 spent by the family in 1972 was $ 521. This was thirty-one percent (52) than the farmer had received in 1959.
D.
But farmers claim that this increase was very small (53) to the increase in their cost of (54) . Farmers tend to blame others for the sharp (55) in food prices. They particularly blame those who (56) the farm products after the products leave the farm. These (57) truck drives, meat packers, manufacturers of packages and other food containers, and the (58) of stores where food is sold. They are among the "middlemen" who stand (59) the farmer and the people who buy and eat the food. (60) middlemen the ones to blame for food price
【单选题】46（） A．that B．which C．in which D．when
A.
In 1959 the (41) American family paid $ 989 (42) a year’ s supply of food. In 1972 the family paid $1 311. That was a price (43) of nearly one-third.
B.
Every family has (44) this sort of experience. Everyone agrees that the cost of (45) a family has risen sharply. But there is less agreement (46) reasons for the rise are being discussed. Who is really (47)
C.
Many blame the farmers who (48) the vegetables, fruit, meat, eggs and cheese (49) stores offer for (50) . According to the U.S. Department of (51) , the farmer’s share of the $ 1 311 spent by the family in 1972 was $ 521. This was thirty-one percent (52) than the farmer had received in 1959.
D.
But farmers claim that this increase was very small (53) to the increase in their cost of (54) . Farmers tend to blame others for the sharp (55) in food prices. They particularly blame those who (56) the farm products after the products leave the farm. These (57) truck drives, meat packers, manufacturers of packages and other food containers, and the (58) of stores where food is sold. They are among the "middlemen" who stand (59) the farmer and the people who buy and eat the food. (60) middlemen the ones to blame for food price
【单选题】（） was proving a risky form of existence. A．Trying to get a lift B．Intel’s dominance C．An ill-tempered gorilla D．The support of computer makers
A.
It is a fair bet that more than half of the PCs bought this Christmas in America for less than $1 000 will have AMD rather than Intel inside. Not content with this seasonal miracle, Advanced Micro Devices is bidding to loosen Intel’s grip on the more profitable high end of the market too. It could well succeed.
B.
For most of its existence, AMD has lived in the shadow of the deal that it did with Intel in 1982. To power its PCs, IBM had decided to buy Intel’s new x-86 chips, but wanted a second supplier to keep Intel under control. Under the terms of the agreement, Intel got the contract, but had to share its intellectual property with the smaller AMD. Intel broke the arrangement, AMD started a lawsuit, and thus began nearly a decade of bitter legal battles between the two companies.
C.
The conflict misrepresented AMD’s business, absorbed management energy and weakened investor confidence. By selling cheap Intel clones(克隆产品), AMD staggered (蹒跚，摇晃) on, sometimes quite successfully, especially if Intel was late to market with a new product. But despite the support of computer makers complaining under Intel’s dominance, trying to get a lift on the back of an ill-tempered 8001b gorilla(大猩猩) was proving a risky form of existence.
D.
Eventually, under a settlement in 1995, AMD gave up any rights to Intel microcode. It was confident that its home-grown k5 would give Intel’s Pentium a run for its money, while a new $1.8 billion plant in Texas would meet demand and match Intel’s manufacturing skills. It did not. Design faults put the k5 more than two years behind the Pentium, and the Austin plant lay largely idle.
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